Frequently Asked Questions

What are your dyes made from?

My dyes are mostly made from plants and flowers, as well as a few other naturally occurring pigments. Many of my dyes come from waste food products such as skins or stones, others from foraged or gathered sources such as berries, leaves and bark.

Due to the handmade nature of all my products, some variation in colour and texture is to be expected between batches. It is therefore best to purchase everything you might need for a project in one order to avoid discrepancies.

How much ribbon should I order?

For bouquets generally speaking 3-7m of ribbon is the appropriate amount, howver it is very much a personal choice – you should ask your florist for their opinion if you are unsure.

For stationery I advise taking a piece of string or ribbon and tying a mock example of your stationery together, then multiplying the length by the number of invitations you have. Add in a couple of extra metres for errors, or for any last minute extra guests. Be aware of any potential wastage if you are ordering from set length ranges and make sure you factor this into your calculations.

Can I order samples?

I don’t normally offer samples due to the small batches of each product I make differing in colour. You can, however, order a single metre of all my ribbons priced per metre before committing to larger orders if you wish, in order to see the approximate shade and texture of the silk.

How should I care for my purchases?

If your ribbon gets creased you can medium heat iron it, or use hair straighteners on a low setting.

Table linens should be hand washed separately and carefully only at low temperatures using wool or silk detergents. Reshaped whilst wet, then left to air dry.

Store all dyed items away from direct light. Natural dyes are not as long-lasting as chemical dyes.

What type of silk and cotton do you use?

I enjoy using all types of fabrics, but my main materials are silk crepe (a beautifully textured soft middle weight silk), habotai silk, both torn (raw edged heavier weight silk) and bias cut habotai (a very luxurious heavier weight silk), bamboo silk (a heavy slightly frayed edged material) and cotton.

The bamboo and cotton fabrics are organic and fair trade wherever possible, or at least from companies that adhere to my ethos of being naturally and fairly produced.

What is your paper made from and what can I use it for?

I enjoy making small batches of my papers from my left over plant dyeing materials, waste office paper, cotton rag, and kozo (a bark).

Mostly my papers are decorative (ideal for framing as art pieces, for crafts, overlays with other papers/vellum, or watercolours) although some are sized and suitable for calligraphy/ink work.

Please read the individual product listings carefully to be sure of what each batch of paper is suitable for.

It is always my ethos to use as few chemical products in my products as possible, so please be aware that for this reason they may fade in colour over time or have different properties to other commercially bought papers.

How much does it cost?

Items are priced individually in my online shop. Silk ribbons are priced either as part of a bundle or per metre. Bespoke orders can be made but minimum orders apply (usually for ribbons a minimum of 100m) – ask me for a quote.

Wholesale orders are quoted for on an individual basis based on quantities, materials and time factors. Email me for a quote. Minimum orders apply for wholesale.

Do you offer refunds?

Customer satisfaction is important to me as I put a lot of care and attention into everything I make, and I will always refund you if you are unhappy with your purchase for whatever reason. I do not refund postage. To gain a refund simply return your items in their original, unused condition within 28 days to Kate Cullen, 21 Highfield Rd, Tetbury, Glos, GL8 8BD, ensuring your orginal order number is clearly marked in or on the package. Items returned damaged will not be refunded.

Bespoke orders are not refunded under any circumstances.

How do I pay?

Payment is via Paypal or Braintree using Credit Cards using the website shop only, except for bepsoke orders which are invoiced directly using Paypal. I cannot accept payment over the phone.

If you would prefer to make a BACS payment or direct transfer please email me your order and I can provide you with the requisite details.

Do you offer wholesale?
Yes, please get in touch for wholesale quantities. Generally speaking I do not offer wholeale prices on anything less than 100m of silk ribbon, but I am always open for discussion if you have a project that aligns with my ethos and approach.
Do you loan items for photoshoots or workshops?

I enjoy loaning my products for a limited number of projects every year. Please email me with your project idea, intended use/publication, moodboard, list of suppliers and shoot date and I will respond as quickly as possible. I do not loan my antique and vintage treasures however as they are delicate items.

Are you available for speaking at workshops or events?

Yes, I love sharing my experiences and knowledge with others. I will be offering a series of workshops on plant dyes and styling and I have spoken at workshops on a variety of topics, including styled shoots, setting up a business in the wedding industry, styling and selling products, and Pinterest. Please view my workshops page for planned events, or contact me to discuss my availability for your event.

Shipping

I ship worldwide through the website shop.

Items in stock are normally dispatched same or next day at the point of order.

Bespoke orders will be subject to individual timings and will be communicated at the point of order.

Back orders will be shipped within approximately 3 weeks from the point of order.

Items valued up to £75 are posted out via Royal Mail First Class Signed For or via International Postage. 

Items valued over £75 are posted via Royal Mail Special Delivery or Parcelforce or International Tracked & Signed For. These are all trackable and will need to be signed for.

Alternative postage requests can be made via email.

Orders paid for using Paypal will be shipped to your Paypal shipping address – please ensure this is correct before placing your order.

 

Packaging

Ribbons are packaged either wrapped on card, or simply folded (not on a reel). Large orders will come on a reel or packed loose in a box to avoid creasing.

 

e: kate@katecullen.co.uk

t: 07771 743 879

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